As for mediation service delivery the interaction between Ukrainian Mediation Center and sides occur in three stages:
I stage. Preparation (coordination of mediation):
Step1. If you are recommended to go through mediation as a way of solving a conflict or argument, learn more about it on the site ukrmediation.com.ua, or apply for additional information to Ukrainian Mediation Center by phone in Kyiv (044) 490 66 35.
Step2. Apply to Ukrainian Mediation Center with request for conducting mediation.

Step3. After concordance an argument with other side, give its contacts to an agent of Ukrainian Mediation Center, who will contact with them, explain main points of mediation and advised actions, and find out their intention in taking part in a process of mediation.
Step4. After sides agreed about conducting mediation, an agent of Ukrainian Mediation Center recommends a candidature of mediator or gives an opportunity to choose a mediator (of Ukrainian Mediation Center) from an offered list of mediators independently. Or they can choose from a list of mediators-trainee.
Step5. After concordance of a candidature of mediator, sides are to arrange place, day and time of conducting mediation, and also to visit Ukrainian Mediation Center to sign an agreement about mediation and pay for the service.
Step6. Sides need to give mediator short written certificate about an essence of a conflict by stating facts which they will think as necessary to state. For clarification of circumstances of an argument and interests of sides, mediator can allocate phone call or preceding meeting with each of sides separately.
Step7. At concerted day and time sides are to appear at mediation or to notify about changing of circumstances in advance (if something happened).
II stage. Conducting a mediation
III stage. Accompaniment after mediation
After conducting mediation there is a possible appeal of an agent of Ukrainian Mediation Center about renewal of the process of mediation (in case of its suspending) or with a goal of collecting information about completion of agreement (such information is given voluntarily).

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Ukraine, Kyiv, Voloska 8/5 str.
4 NaUKMA building, 4th floor
tel.:+38 (044) 490-66-35
fax:+38 (044) 425-77-81
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© 2009, Ukrainian Mediation Center
[UMC], kmbs